Capital One Services
Capital One Services, LLC is a subsidiary of Capital One Financial Corporation, specializing in credit cards, banking, and auto loans.
AUDIENCE: Regional senior leadership (80 attendees)
CHALLENGE: Capital One’s regional leadership was looking for practical strategies to move forward after a period of uncertainty and navigating the fast-paced environment of the financial and tech sectors, continuously adapting to innovations in digital banking and customer experience.
CARA BROOKINS’ SOLUTION:
1-hour opening keynote: “The Keys to Rebuilding: How to Get UN-Stuck
Customized PowerPoint sent in advance
Pre-event tech check & planning call
Onsite engagement + 2-hour book signing
Personal introduction coordination with regional VP
Stayed post-keynote to connect and mingle
Capital One Services, LLC, a division of Capital One Financial Corporation, is a leader in consumer banking, credit card products, and auto financing. With headquarters in McLean, Virginia, the company serves millions of customers and holds a strong reputation for innovation in the finance industry.
“We loved her! Got lots of great feedback! She is very prepared but also very kind and flexible. I really appreciate that she helped find us copies of her book and stayed after to sign them and meet with our people.”
— Jodi Bass, Capital One Services, LLC
In August 2022, the Capital One leadership team gathered at the Casa Monica Resort & Spa in St. Augustine, Florida, for a regional meeting designed to reset, reconnect, and refocus after a season of disruption. The challenge was clear: help a group of high-performing leaders get unstuck and move forward with clarity and confidence.
Cara Brookins was invited to deliver the opening keynote titled “The Keys to Rebuilding: How to Get UN-Stuck.” More than just a motivational speech, Cara’s talk offered practical, actionable steps for recognizing internal roadblocks and building the momentum needed to lead through uncertain times.
To ensure the experience aligned with Capital One’s high standards, Cara participated in a detailed planning call, provided a customized slide deck, completed a tech check prior to the event, and worked closely with the event planner onsite. The regional vice president delivered a formal stage introduction. After an energizing presentation, Cara stayed long after her keynote to connect with attendees for a two-hour book signing followed by informal conversations.
The result? A powerful start to the conference that sparked meaningful conversations and left leaders feeling energized and equipped. Feedback was overwhelmingly positive, with many attendees expressing appreciation for Cara’s warmth, flexibility, and personal approach.
